Terms and Conditions

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Terms and Conditions of the Online Store

These Terms and Conditions set out the general terms, rules, and method of sale conducted by TG Ersatzteile Polska Sp. z o.o. with its registered office in Lublin via the online store www.lacare.com (the “Online Store”), as well as the terms and conditions for the provision of free electronic services by TG Ersatzteile Polska Sp. z o.o.

Seller & Store Owner: TG Ersatzteile Polska Sp. z o.o., ul. Mariana Smoluchowskiego 1, 20-474 Lublin, Poland · NIP (VAT ID): 946-23-62-587 · REGON: 432524119 · E-mail: purchase@grn.com.pl

Contents
  1. Introductory clause
  2. § 1. Definitions
  3. § 2. General provisions & Website use
  4. § 3. Registration
  5. § 4. Orders
  6. § 5. Payments
  7. § 6. Delivery
  8. § 7. Statutory warranty for Entrepreneurs
  9. § 8. Guarantee
  10. § 9. Free services
  11. § 10. Customer’s liability for posted content
  12. § 11. Reporting risks or infringements
  13. § 12. Personal data protection
  14. § 13. Termination (not applicable to Sales Contracts)
  15. § 14. Final provisions

Introductory clause

  1. These Terms and Conditions set out the general terms, rules, and method of sale conducted by TG Ersatzteile Polska Sp. z o.o., with its registered office in Lublin, via the online store www.lacare.com (the “Online Store”), and the rules and conditions for the provision of free electronic services by TG Ersatzteile Polska Sp. z o.o.

§ 1. Definitions

  1. Business Days – days from Monday to Friday, excluding public holidays.
  2. Delivery – the actual act of delivering to the Customer, via the Carrier, the Goods specified in the order by the Seller.
  3. Carrier – a courier company with which the Seller cooperates to deliver Goods.
  4. Password – a sequence of letters, digits or other characters selected by the Customer during Registration, used to secure access to the Customer Account.
  5. Customer – an entity for which, under these Terms and Conditions and the law, electronic services may be provided or with which a Sales Contract may be concluded.
  6. Customer Account – an individual panel for each Customer, launched by the Seller after Registration and conclusion of the Customer Account service contract.
  7. Entrepreneur – a natural person, legal person or organizational unit without legal personality granted legal capacity by law, conducting business or professional activity in its own name and performing a legal act directly related thereto.
  8. Terms and Conditions – these terms and conditions.
  9. Registration – the factual act carried out in the manner set out herein, required to use all functionalities of the Online Store.
  10. Seller – TG Ersatzteile Polska Sp. z o.o., ul. Mariana Smoluchowskiego 1, 20-474 Lublin, Poland; NIP (VAT ID): 946-23-62-587; REGON: 432524119; e-mail: purchase@grn.com.pl, being also the owner of the Online Store.
  11. Online Store Website – the websites through which the Seller operates the Online Store, under the domain www.lacare.com.
  12. Goods – a product presented by the Seller via the Online Store Website that may be the subject of a Sales Contract.
  13. Durable Medium – a material or tool enabling the Customer or the Seller to store information personally addressed to them in a manner allowing future access for a period appropriate to the purposes of the information and enabling reproduction in an unchanged form.
  14. Sales Contract – a distance sales contract concluded between the Customer and the Seller under these Terms and Conditions.

§ 2. General provisions and use of the Online Store

  1. All rights to the Online Store—including economic copyrights, intellectual property rights to its name, domain, Online Store Website, and to templates, forms and logos placed on the Website—belong to the Seller. Rights to logos and photos used for product presentation belong to the Seller or relevant third parties. Use is permitted only as set out herein.
  2. The Seller will use reasonable efforts to ensure the Store can be used with popular browsers, operating systems, devices and connection types. Minimum technical requirements: a browser of at least Microsoft Edge 109, Internet Explorer 11, Chrome 110, Firefox 109, Opera 95 or Safari 11 (or newer) with JavaScript enabled; acceptance of cookies; and an internet connection of at least 256 kbit/s. The Website is optimized for a minimum resolution of 1024×768 px.
  3. The Seller uses cookies stored on the Customer’s device while using the Website to ensure correct operation. The mechanism does not damage the device nor alter its configuration or installed software. Each Customer may disable cookies; this may impede or prevent use of the Website.
  4. To place an order and use electronic services via the Website, the Customer must have an active e-mail account.
  5. It is prohibited to provide unlawful content or to use the Store, Website or free services in a manner contrary to law or good morals or infringing the personal rights of third parties.
  6. Given the public nature of the internet, electronic services may entail a risk of unauthorized acquisition and modification of data. Customers should use appropriate technical measures (e.g., anti-virus and identity-protection software). The Seller will never ask the Customer to disclose their Password.
  7. It is not permissible to use the Store’s resources and functionalities to conduct activities that would infringe the Seller’s interests (e.g., advertising another entrepreneur or product; posting content unrelated to the Seller; posting false or misleading content).

§ 3. Registration

  1. Creating a Customer Account requires free Registration.
  2. Registration is required to place an order in the Online Store.
  3. To Register, complete the registration form available on the Website and send it electronically by selecting the appropriate function. During Registration, the Customer sets an individual Password.
  4. While completing the form, the Customer may read these Terms and Conditions and accepts them by ticking the appropriate checkbox.
  5. After submitting the completed form, the Customer receives a confirmation sent to the e-mail address provided; the registration request is then forwarded for verification.
  6. Upon positive verification, the Customer receives an e-mail confirming account activation. At that moment, the electronic Customer Account service contract is concluded and the Customer gains access to the Account and may modify data provided during Registration.

§ 4. Orders

  1. Information on the Website does not constitute an offer within the meaning of the Polish Civil Code but an invitation for Customers to submit offers to conclude a Sales Contract.
  2. Orders may be placed via the Website 24/7.
  3. The Customer compiles the order by selecting Goods and clicking “ADD TO CART.” After completing the order and indicating the Delivery method and payment method in the CART, the Customer places the order by clicking “Order with obligation to pay.” Before sending the order, the Customer is informed of the total price for Goods and Delivery and of all additional costs related to the Sales Contract.
  4. Placing an order constitutes the Customer’s offer to conclude a Sales Contract for the Goods covered by the order.
  5. After an order is placed, the Seller sends an e-mail confirming acceptance for processing. Upon receipt of this confirmation by the Customer, the Sales Contract is concluded.

§ 5. Payments

  1. Prices shown on the Website for Goods are gross prices and do not include Delivery costs or other costs the Customer may be required to bear; the Customer is informed of such costs when selecting Delivery and placing the order.
  2. Available payment methods:
    1. bank transfer to the Seller’s account (processing starts after order acceptance confirmation and once funds are credited);
    2. payment card, bank transfer or BLIK via the external payment system przelewy24.pl operated by PayPro S.A. (processing starts after order acceptance and confirmation of successful payment by przelewy24.pl);
    3. the “mBank Raty” installment system operated by mBank S.A. via przelewy24.pl (processing starts after order acceptance and receipt of payment from mBank S.A.);
    4. the “Raty Alior Bank” installment system operated by Alior Bank S.A. via przelewy24.pl (processing starts after order acceptance and receipt of payment from Alior Bank S.A.);
    5. cash on delivery, payable to the Carrier upon Delivery (processing starts after order acceptance confirmation).
  3. If advance payment is selected, the Customer should pay the order amount within 7 Business Days.
  4. If either party fails to perform its obligation within the strictly specified deadline under the Sales Contract, the entitled party may—if the other party is in delay—withdraw from the contract without setting an additional deadline, pursuant to Article 492 of the Polish Civil Code. Withdrawal may be exercised within 12 hours from the date of conclusion of the Sales Contract. This applies in particular if the Customer fails to make payment within the strictly specified deadline; after the ineffective expiry of the deadline, the Seller will send the Customer, on a Durable Medium, a statement of withdrawal under Article 492 of the Civil Code.

§ 6. Delivery

  1. Delivery is performed within the territory of the Republic of Poland.
  2. The Seller is obliged to deliver Goods compliant with the Sales Contract.
  3. The Seller provides on the Website the number of Business Days needed for Delivery and order processing.
  4. The Delivery and processing time indicated on the Website is calculated in Business Days in accordance with § 5(2).
  5. Goods are delivered via the Carrier to the address indicated in the order form.
    • If InPost Sp. z o.o. is selected, the Delivery address is the parcel locker chosen when placing the order.
    • If Poczta Polska S.A. – Pickup Point is selected, the Delivery address is the pickup point chosen by the Customer.
    • If DPD Polska Sp. z o.o. – DPD Pickup Point is selected, the Delivery address is the DPD pickup point chosen by the Customer.
    • If DHL Sp. z o.o. – DHL Pickup Point is selected, the Delivery address is the DHL pickup point chosen by the Customer.
    • If Ruch S.A. is selected, the Delivery address is the pickup point chosen by the Customer.
  6. On the day the Goods are dispatched, the Seller sends an e-mail to the Customer confirming dispatch.
  7. If the Customer fails to collect the Goods within the time agreed in the Sales Contract, the Seller may charge the costs of re-shipping the Goods to the Buyer.
  8. The Customer must examine the consignment in the time and manner customary for such consignments. In case of shortage or damage, the Customer may request that the Carrier’s employee draw up a report.
  9. The Seller sends a VAT invoice for the delivered Goods to the e-mail address provided during registration, as a PDF file. To open it, the Customer should have free software compatible with PDF files (the Seller recommends Adobe Acrobat Reader).

§ 7. Statutory warranty (rękojmia) for Entrepreneurs

  1. With respect to Entrepreneurs, the Seller excludes its liability under the statutory warranty (rękojmia).
  2. The Customer may submit a complaint regarding the free electronic services provided by the Seller—e.g., by e-mail to purchase@grn.com.pl or via the Customer Account as described on the Website. The complaint should describe the issue. The Seller will handle complaints promptly, but no later than within 14 days, and will respond to the Customer.

§ 8. Guarantee

  1. Goods sold by the Seller may be covered by a guarantee granted by the manufacturer or distributor.
  2. For Goods covered by a guarantee, information on its content is provided in the guarantee card attached to electronic equipment.

§ 9. Free services

  1. The Seller provides the following free electronic services:
    1. Contact Form;
    2. Availability Notification;
    3. Posting Reviews;
    4. Newsletter;
    5. Customer Account service.
  2. These services are provided 24/7.
  3. The Seller may select and change the type, form, timing and manner of access to the services and will inform Customers as appropriate for amending these Terms and Conditions.
  4. Contact Form – sending a message to the Seller via the form on the Website.
  5. Resigning from the Contact Form service consists of ceasing to send inquiries.
  6. Availability Notification – an e-mail to the Customer informing that a product of interest is available.
  7. A Customer may resign from Availability Notifications by e-mailing the Store and stating their wish to resign.
  8. Posting Reviews – enabling Customers with an Account to publish individual, subjective statements on the Website, in particular about Goods.
  9. Resignation from Posting Reviews consists of ceasing to post content.
  10. Newsletter – any Customer may subscribe by entering their e-mail address in the registration form. After submission, an activation link is sent for confirmation; upon activation, the electronic Newsletter service contract is concluded.
  11. The Newsletter consists of electronic messages about new products or services offered by the Seller and is sent to all subscribed Customers.
  12. Each Newsletter includes information about the sender, a completed “subject” line describing the content, and information on the possibility and method of resignation.
  13. The Customer may unsubscribe at any time via the link in each Newsletter or by deactivating the relevant option in the Customer Account.
  14. Customer Account service – available after Registration; provides a dedicated panel allowing data modification, order status tracking, and order history.
  15. A Customer who has Registered may request deletion of the Account; upon such a request, the account may be deleted within 14 days.
  16. The Seller may block access to the Customer Account and free services if the Customer acts to the detriment of the Seller or other Customers, violates the law or these Terms and Conditions, or where blocking is justified for security reasons (e.g., attempts to breach Website security or other hacking). Blocking lasts for the time necessary to resolve the issue. The Customer will be notified by e-mail to the address provided during Registration.

§ 10. Customer’s liability for posted content

  1. By posting and sharing content, the Customer voluntarily disseminates it. Posted content does not reflect the Seller’s views and should not be identified with the Seller’s activity. The Seller is not a content provider, but provides the ICT resources for this purpose.
  2. The Customer represents that:
    1. they are entitled to use copyrights, industrial property rights and/or related rights to the works, industrial property objects (e.g., trademarks) and/or related-rights objects comprising the content;
    2. the placement and sharing—within the services referred to in § 9—of personal data, image and information concerning third parties has been done lawfully, voluntarily and with consent of the persons concerned;
    3. they consent to other Customers and the Seller accessing the published content and authorize the Seller to use it free of charge in accordance with these Terms and Conditions;
    4. they consent to the creation of derivative works within the meaning of the Polish Copyright and Related Rights Act.
  3. The Customer is not entitled to:
    1. post third-party personal data or disseminate third-party images without the required authorization or consent;
    2. post advertising and/or promotional content within the services referred to in § 9.
  4. The Seller is liable for content posted by Customers only upon receipt of a notice under § 11.
  5. It is prohibited to post content that could in particular:
    1. be posted in bad faith (e.g., to violate personal rights of third parties);
    2. infringe third-party rights, including copyrights and related rights, industrial property rights, trade secrets, or confidentiality obligations;
    3. be offensive or constitute a threat to others, or contain language violating good morals (e.g., vulgarities or commonly offensive expressions);
    4. be contrary to the Seller’s interests (e.g., advertising materials of another entrepreneur or product; content unrelated to the Seller; false or misleading content);
    5. otherwise violate these Terms and Conditions, good morals, applicable law, or social/customary norms.
  6. Upon receiving a notice under § 11, the Seller may modify or remove content posted by Customers—particularly where, based on reports from third parties or authorities, such content may breach these Terms and Conditions or the law. The Seller does not conduct ongoing moderation.
  7. The Customer consents to the free use by the Seller of content they have posted on the Website.

§ 11. Reporting risks or infringements

  1. If a Customer or another person/entity considers that content published on the Website infringes their rights, personal rights, good morals, feelings, morality, beliefs, principles of fair competition, know-how, or a legally/contractually protected secret, they may notify the Seller of the potential infringement.
  2. Upon being notified of a potential infringement, the Seller will promptly take action to remove from the Website the content causing the infringement.

§ 12. Personal data protection

The rules for protecting Personal Data are set out in the Privacy Policy.

§ 13. Termination (not applicable to Sales Contracts)

  1. Both the Customer and the Seller may terminate the electronic services contract at any time and without stating reasons, subject to rights acquired by the other party prior to termination and the provisions below.
  2. A Registered Customer terminates the electronic services contract by sending to the Seller a declaration of intent using any means of distance communication that allows the Seller to read it.
  3. The Seller terminates the electronic services contract by sending a declaration of intent to the e-mail address provided during Registration.

§ 14. Final provisions

  1. The Seller is liable for non-performance or improper performance of a contract; however, for contracts with Customers who are Entrepreneurs, the Seller is liable only in the event of intentional damage and within the limits of the actual losses incurred by the Entrepreneur.
  2. The content of these Terms and Conditions may be recorded by printing, saving to a medium, or downloading from the Website at any time.
  3. In the event of a dispute arising from a Sales Contract, the parties will seek an amicable resolution. The law governing any disputes arising hereunder is Polish law.
  4. The Seller reserves the right to amend these Terms and Conditions. All orders accepted for processing before the effective date of the new Terms and Conditions will be carried out under the Terms and Conditions in force on the date the Customer placed the order. Amendments take effect 7 days after publication on the Website. The Seller will inform the Customer 7 days before the effective date by e-mail containing a link to the amended text. If the Customer does not accept the new Terms and Conditions, they must notify the Seller, which results in termination in accordance with § 13.
  5. Contracts with the Seller are concluded in the Polish language.
  6. These Terms and Conditions enter into force on 13 September 2025.

Contact

TG Ersatzteile Polska Sp. z o.o. ul. Mariana Smoluchowskiego 1 20-474 Lublin Poland E-mail: purchase@grn.com.pl

If any part of this English version differs from the Polish original, the Polish version may prevail where required by law.