Complaints Procedure
We take every effort to ensure that your shipment arrives in perfect condition. However, due to factors beyond our control during transport, damage may occasionally occur. The steps below will help speed up and simplify the complaint process.
1) Receipt of Shipment and Damage Report
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Visible damage to the parcel upon delivery
Ask the InPost courier to prepare a damage report at the time of delivery (the report must be completed in the courier’s presence). -
Hidden damage (no visible signs on the packaging)
After unpacking, if you notice any damage, file an electronic InPost damage report no later than the following day after receipt.
2) Reporting to Lacare
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Submit your complaint to the Seller within 2–3 days of receiving the shipment.
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Send your report to: purchase@grn.com.pl